We attempt to answer all your frequently asked questions at Ceramics International. If there is a particular question you would like to direct to us, please use the Contact Us section and fill in the form. A prompt reply will follow. Feedback is appreciated, where you believe you could add to the answers provided.

Can tiles be laid with butt joints (no joints at all)?

Only on a dry wall (wall that is not subject to water) can tiles be laid with no joints. It is recommended that a minimum of 1mm joint be used with the installation of tiles.

Can I return unused boxes of tiles?

YES. However there are some conditions.

  • A copy of your tax receipt is required.
  • Tiles must be returned within 4 weeks of delivery.
  • Tiles to be in a saleable condition.
  • Shade to match stock holding in our store.
  • A 20% restocking fee is deducted from the refund.

What is the best way to clean (polished) floor tiles?

Use a mild detergent, or white vinegar or Lemon diluted in warm water. Steam mopping is also a good method to clean floor tiles.

How is Wax smear residue removed from a polished tile?

The best method is by the use of fine grout dust sprinkled over the surface then brushed in a circular motion with a soft broom. This should be done prior to grouting so to avoid grout being trapped on the surface, making cleaning a difficult task.

Can tiles be installed over existing tiles?

They certainly can. However be sure that the existing floor is cleaned with an acid wash and remove any drummy tiles. Doors may required adjustment with the new raised floor.