We attempt to answer all your frequently asked questions at Ceramics International. If there is a particular question you would like to direct to us, please use the Contact Us section and fill in the form. A prompt reply will follow. Feedback is appreciated, where you believe you could add to the answers provided.

Can tiles be laid with butt joints (no joints at all)?

Only on a dry wall (wall that is not subject to water) can tiles be laid with no joints. It is recommended that a minimum of 1mm joint be used with the installation of tiles.

What are Rectified Tiles?

This is a very common question on the shop floor. Rectified deals with the manufacturing process of how tiles are produced. When a tile is rectified it means it is cut to its final size and edges lightly arrised to protect it from chipping. Generally, they are installed with 1.5mm grout joints and as a result, offer a “seamless” looking floor. The alternative to Rectified Tile (edge) is Square Pressed or Cushion edge tiles. These tiles have a noticeable soft curve to the edge. They can still be laid with 1.5mm joints but will offer a “tile grid” looking floor. Rectified tiles will often cost a little more because of the additional process of cutting and arising. Some installers also charge more when laying rectified tiles over cushion edged. Rectified tiles continue to grow in popularity and now form the majority of floor tile sales in Perth and around the world.  

How many patterns form a tile design, and what is the V Number?

Tile designs or patterns are often called “Tile Faces” and it is important to understand how tiles are made. When it comes to wood look tiles or stone look tiles, it is expected to see a variety of “patterns” as this adds to the authenticity. Generally, the higher the pattern count or number of faces the more the tile may cost. The producers go to great lengths to create a large number of patterns, by using high resolution digital photography and changing the roller angle to further change up the pattern. They also vary the tonality or shade to certain degrees. 

The higher the number of faces and tones, the higher the V Number. V stands for Variance. A plain solid colour will have only 1 face and no V number, while other wood looks for example may have a high V4, meaning it has many faces and shades. At Ceramics International we educate all our customers about this condition and offer to layout large test panels on the floor to highlight the number of faces. With such a large number of faces, it may not be possible to showcase every design. When buying tiles, be sure to understand what you are getting. Check the V Number and ask to see a big display. If there is a particular tile design that does not appeal, ask the installer to set it aside and use it for cutting. Unfortunately, tiles cannot be returned and swapped with other designs because the pattern mix in the boxes are random.  

What is a "Special Order"?

If we do not carry the tile you are seeking but can import it from a catalogue just for you, then this is called a special order. They are tiles that are not stocked in the store. They may include step tread tiles, skirting tiles, grip finish tiles, and other special components. These orders are created because we wish to offer the perfect tile although they may be difficult to source. Special orders require shipping led times that can vary from 8 weeks to 16 weeks depending on the availability. Special orders come with special conditions and it is important to understand them. These orders cannot be canceled under any circumstance once they leave the factory and may require to be paid in full or 50% depending on the item. Any leftover tiles have no commercial value, therefore, cannot be returned. If you have a tile that is a Special Order, then you are the only one with a rare tile. Don’t forget to read the conditions about special orders. 

Can I return unused boxes of tiles?

YES. However there are some conditions.

  • A copy of your tax receipt is required.
  • Tiles must be returned within 4 weeks of delivery.
  • Tiles to be in a saleable condition.
  • Shade to match stock holding in our store.
  • A 20% restocking fee is deducted from the refund.

What is the best way to clean (polished) floor tiles?

Use a mild detergent or white vinegar or Lemon diluted in warm water. Steam mopping is also a good method to clean floor tiles. For stubborn dirt Liquid Jiff is perfect but apply it sparingly.

How is Wax smear residue removed from a polished tile?

The best method is by the use of fine grout dust sprinkled over the surface then brushed in a circular motion with a soft broom. This should be done prior to grouting so to avoid grout being trapped on the surface, making cleaning a difficult task.

Can tiles be installed over existing tiles?

They certainly can. However be sure that the existing floor is cleaned with an acid wash and remove any drummy tiles. Doors may required adjustment with the new raised floor.

What are your Return Policies?

have we missed anything? Contact us today!

Our Conditions Of Sale

Please feel free to download a copy of our Returns & Refunds Statement. This outlines Ceramics International’s statement on how we handle returns and refunds. It touches on Special Orders and handling charges if you change your mind after purchase. The rights set out are in addition to your rights under Australian Consumer Law. 

At Ceramics International we charge a standard Delivery Fee of $150 anywhere in the Metro Area. For larger orders over 150sqm, the delivery is calculated at $1 per metre. Floor tiles are generally delivered into a garage or carport where possible. Additional charges may apply where tiles are required inside or upstairs. Your delivery driver will contact you just prior to delivery to arrange access and may ask for proof of delivery. 

Download our Returns & Refunds statement for more information.